Due to COVID-19 restrictions, the following changes have been put in place for the billing department:
- The Patient Financial Services department is currently closed to the public.
- The cashier window will be open to the public 8 a.m. – 12 p.m., Monday – Friday.
- The Financial Counseling office is open 8 a.m. – 3p.m., for patients that want to apply for HCAP and/or financial assistance.
- Patients arriving after 12 p.m. must make a payment by phone, mail or online.
Aultman Alliance Community Hospital's expert medical billing specialist representatives are available to resolve issues concerning individual accounts Monday through Friday, 8 a.m.-4 p.m. Our billing department strives for outstanding customer service and works to solve patient needs in a timely manner.
Planetree Customer Service Ideals
The Billing Department can answer many of your financial questions. Representatives can explain your bill, provide you with an itemized listing of your bill, make payment arrangements, answer account questions, and explain what was paid by your insurance and what is due on your account.
Aultman Alliance Community Hospital will submit bills to the patient's insurance company. It may be necessary for the patient to contact the insurer in order to expedite the claim, but the final responsibility for payment of hospital charges falls on the patient. In addition to bills you receive from the hospital, you may receive additional bills for services provided by physicians while you were a patient. If you have questions regarding these bills, please call the telephone number listed on the statement you received from them.
Important Phone Numbers
Coordinator of Patient Billing: 330-596-7548
Director of Patient Billing: 330-596-7524
Financial Counselors (Credit/Collections): 330-596-7584
Patient Billing Customer Service: 330-596-7570
Frequently Asked Questions (FAQs)
Q: Can I come in and talk to someone regarding my bill?
A: Yes. Financial counselors are available from Monday through Friday, 8 a.m.-4:30 p.m.
Q: Do you offer payment arrangements?
A: Yes. Arrangements can be made to pay your bill. Please contact a patient representative to establish a payment plan.
Q: Do you provide estimates for certain procedures?
A: Yes. However, it is only an estimate which is based on your individual procedure.
Q: What Is the birthday rule?
A: The birthday rule is used to determine primary and secondary coverage for children. The birthday rule refers only to the month and day in a calendar year, not the year the person was born. The insurance of the parent whose birthday occurs first in the calendar year is considered the primary insurance. The other parent's benefits are considered secondary insurance.
Q: What is the difference between an HMO and a PPO?
A: Health Maintenance Organizations (HMOs) require patients to select a Primary Care Physician to handle their health care needs. In order for services to be covered, patients must use the HMO's selected network of hospitals, doctors and other medical professionals. If you do not use the selected network of hospitals, doctors and other medical professionals, services will not be covered. Preferred Provider Organizations (PPOs) provide health care through a network of hospitals, doctors and other medical professionals. Patients receive a higher benefit and pay less money if they use the health care providers within the network. If you prefer to use out-of-network hospitals, doctors and other medical professionals, some services may be covered.
Q: When do I have to pay my bill?
A: Payment is expected upon receipt of the first statement unless arrangements have been made. Please contact Patient Accounts to arrange for a payment plan.
Q: Will you bill my primary and secondary insurance?
A: Yes. You will need to provide us with complete primary and secondary insurance information. As a courtesy to our patients, Aultman Alliance Community Hospital submits bills to your insurance company.